Upstream service provider degraded performance affecting credit card acceptance issues

Incident Report for ClickBank

Resolved

This incident has been resolved. The upstream provider and ClickBank will continue to monitor and ensure everything is working as expected.

Posted Jul 18, 2024 - 22:08 MDT

Update

ClickBank’s upstream provider is reliant on Microsoft Azure. Microsoft’s Azure cloud platform is currently encountering an extended outage in the Central US region.

We continue to monitor the situation and expect Microsoft to restore service quickly.

Microsoft will provide updates at this link: https://azure.status.microsoft/en-us/status

Posted Jul 18, 2024 - 19:26 MDT

Update

The provider is continuing to work on the issue. We will provide updates as soon as we know more.

Posted Jul 18, 2024 - 17:49 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 18, 2024 - 17:00 MDT

Investigating

We were notified that an upstream issue is causing degraded performance on credit card acceptance. We are investigating and working with the affected service provider currently

Posted Jul 18, 2024 - 16:47 MDT

This incident affected: Order Form.